Pin-Up Official Support Contacts
Pin-Up provides more than access to sports betting markets. It also gives users clear ways to reach support whenever help is needed with an account, a payment issue, or general platform use. The contact page is designed to make communication simple, so users can quickly choose the most convenient support channel and get the information they need without unnecessary steps.
The platform is structured for regular sportsbook use across different devices, with access to football, basketball, tennis, hockey, esports, and other sports categories. Alongside pre-match and live betting, Pin-Up maintains a support system built around accessibility, stable service, and practical communication options. That makes it easier for users to resolve questions while continuing to use the sportsbook in a straightforward environment.
Contact Information
Company Name: CARLETTA N.V.
Address: Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao
Email: [email protected]
Working Hours: 24/7
How to Reach Pin-Up Support
If users need assistance with registration, payments, or general sportsbook access, the Pin-Up support team is available around the clock. Several contact methods are provided so each user can choose the option that best fits the situation.
Online Chat
Online chat is the fastest support option on the platform. The chat icon appears in the lower-left area of the site and is available on every page. Users can open a conversation quickly and usually connect with an agent without a long wait.
Telegram
Users who prefer messaging apps can also contact support through Telegram. The Telegram option is placed next to the chat icon and opens a direct conversation that works on both desktop and mobile devices.
For more detailed questions or formal requests, support can also be reached by email:
Response Times
Online Chat — available 24/7, usually under 2 minutes
Telegram — available 24/7, usually under 5 minutes
Email — available 24/7, typically between 4 and 12 hours
What Users Can Contact Support About
The Pin-Up support team handles a wide range of requests related to the sportsbook and account management.
Account and Registration
- account creation and verification;
- login issues and password recovery;
- updates to personal information.
Bets and Markets
- questions about sports events and betting markets;
- bet slip issues and settlement clarification;
- live betting assistance.
Payments
- deposit methods and processing times;
- withdrawal requests and payout status;
- account balance and transaction history.
Technical Support
- platform performance issues;
- mobile access and app-related questions;
- browser compatibility and display problems.
Other Requests
- responsible betting tools and account limits;
- partnership and affiliate questions;
- media and press inquiries;
- legal and corporate matters.
Language Support
Pin-Up customer assistance is available in multiple languages, including English and French. This helps make support more accessible for users who rely on the platform across different regions and devices.
Security Notice
For security purposes, Pin-Up support will never ask users to share their password or full payment card details. If a message appears suspicious or claims to come from Pin-Up without proper confirmation, users should avoid replying and contact official support immediately through chat or Telegram.
All communication is handled under the platform’s privacy policy and relevant data protection standards.
Responsible Gaming
If users need help with responsible gaming settings such as deposit limits, betting limits, session reminders, or temporary account restrictions, support is available at any time. These controls can also usually be managed directly inside account settings.